About us

We're here to fill your specific service needs whether it’s to diagnose, repair, or perform maintenance to your appliance products. Our technicians are all factory trained and service all major appliance brands listed at the bottom of this page. It's vital to us as a small business that all of our customers are treated properly throughout the whole service process. It begins with our courteous and responsive office staff that will work to best answer your questions and help you get the process started smoothly. We offer 2-3hr flexible time windows for our customers in order to ensure the entire day isn't wasted waiting to have their appliance needs to be met. Our skilled office personnel schedules each day by optimizing the service routes by zip code enabling our technicians to service more customers in a timely manner. The technicians are then dispatched from several locations across metro Atlanta and will always call the customer prior to arrival in order to introduce themselves and provide the customer with an even better expectation of the arrival time. Our customers notice right away that our technicians don't look like your average grumpy old guy, but rather as well dressed, groomed, polite, caring, knowledgeable, and attentive individuals. Our technicians don't drive vans for one reason "10 miles per gallon". We can then pass on the savings to our customers; which also, gives us a competitive edge in the market. When the service is completed the technician will demonstrate to the customer that the appliance is back in the proper working condition. The customer is then presented with the "no surprise" bill and then given the option to pay with a check, cash, or credit. We accept all major credit cards and in most cases can process payment immediately on the spot via our securely encrypted wireless terminals provided by square and PayPal.

 

 We also offer email invoicing for our multi-property owners/managers, repeat customers, and b2b, clients. You can contact us by phone, text, and/or email. Once onsite the technician will ask a series of questions that are crucial to approach the appliance in the proper manner in order to diagnose quickly and efficiently. Once the diagnosis is complete the technician will give the customer an explanation of the needed service and a flat total estimate for approval before any action is taken. We offer our customers flat totals because it helps our technicians stay motivated to move quickly and efficiently to provide service to the customer who in most cases is already inconvenienced by the product failure. Some bigger companies charge their customers hourly and then drag their feet to service the product racking up the final bill total. Once the customer is given a total estimate for the necessary service it's the technician versus the clock. We have found that over the years our customers are much happier with quick and honest service rather than slow and expensive service. Our technicians stock the fastest moving parts in their vehicles which helps to complete 85% of the jobs on the first trip. When the service is completed the technician will demonstrate to the customer that the appliance is back in the proper working condition. The customer is then presented with the "no surprise" bill and then given the option to pay with a check, cash, or credit. We accept all major credit cards and in most cases can process payment immediately on the spot via our securely encrypted wireless terminals provided by square and PayPal. We also offer email invoicing for our multi-property owners/managers, repeat customers, and b2b clients. You can contact us by phone, text, and/or email.

Zip Codes we service:

Areas we service

NORTH-CENTRAL ATLANTA ( AREAS NORTH OF I-20), ALPHARETTA, CANTON, MARIETTA, SANDYSPRINGS, DUNWOODY, DECATUR, NORCROSS. VINNINGS, ROSWELL, SMYRNA, MABLETON, WOODSTOCK, KENNESAW, JOHNS CREEK.

Service suite:

  • Weekend Hours

  • Same-Day Service

  • In-Home Repair

  • Maintenance/Cleaning

  • 30 day service guarantees (no charge for recall visits)

  • 90 Day part warranties (12 months with certain manufacturers)

  • Emergency Service

  • 7 day net accounts for B2B

  • 100% Money back guarantee*

  • bundled product service agreements (coming soon)

We service the following brands:

  • ASKO, AMANA, BERTAZZONI, BLUE STAR, BOSCH, BROAN, DACOR, DANBY, DCS, ELECTROLUX, ESTATE, FISHER & PAYKEL, FIVE STAR, FRIGIDAIRE, GAGGENAU, GE, HOTPOINT, KITCHENAID, LG, MAYTAG, MIELE, SPEED QUEEN, SCOTSMAN, SUB-ZERO, THERMADOR, U-LINE, VIKING, WHIRLPOOL, WOLF

We service the following appliances:

  • Refrigerators

  • Washers

  • Dryers

  • Ranges (gas & electric), Stoves, Wall Ovens

  • Dishwashers

  • Down Draft Vents

  • Garbage Disposals

  • Microwaves

  • Hoods (built- in)

  • Wine Coolers

  • Ice Machines